Your privacy is important to World Speaking, and we are committed to the responsible use of your personal information. Please take a moment to familiarize yourself with our privacy practices: how we collect, use, disclose, transfer, and store your information.
Do not hesitate to contact us if you need any further information by sending a mail to privacy@worldspeaking.com or writing to us at World Speaking Network, 9, rue Maurice Grandcoing, 94854, Ivry s/ Seine, France.
Collection and Use of Personal Information
Personal information we may collect:
When you submit a contact form, create a free-trial account, purchase a product, register for any of our promotional offers and newsletters, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, and your language learning needs.
World Speaking or a World Speaking affiliated company may share this personal information with each other in order to process your requests, respond to communications, or improve the quality of our customer services. They may also combine it with other information to provide and improve our products, services, content, and advertising.
If you are purchasing one of our language courses as an individual, we may require your credit card information for payment. World Speaking uses Ogone e-Commerce solution for secure payments. This solution can be identified by the company’s logo and the words “Payment Processed by Ogone”, both of which will appear on the payment page. As an expert in security of payment, Ogone ensures that sensitive data are transmitted and stored according to security standards and the highest quality.
How we use your personal information:
The personal information we collect allows us to keep you posted on World Speaking’s latest news, product updates, and upcoming events. It also helps us improve our services, content, and advertising. If you do not want to be on our mailing list, you can opt out anytime by updating your preferences.
In addition, access to the services provided by World Speaking requires that you to register in order to obtain a user name and password. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve the World Speaking’s services, and customer communications.
Collection and Use of Non-Personal Information
Non-Personal information we may collect:
We may collect information such as occupation, age, education background, language, zip code, area code, time zone, etc. This information is sometimes necessary to better understand customer behavior and improve our services.
We may also collect information regarding customer activities on our website and on our online service platforms (CyberTeachers®, NetPlanning, NetReporting, and any other service related to the language training). This information is aggregated and used to help us understand which parts of our website, products, and services are of most interest to our clients.
If we do combine non-personal information with personal information, the combined data will be treated as personal information for as long as it remains combined.
Cookies
World Speaking’s website and online service platforms may collect anonymous information by using “cookies”. Cookies help us better understand user behavior, tell us which parts of our website people have visited, facilitate and measure the effectiveness of advertisements and web searches. The use of cookies is standard on the Internet and many major websites use them. We treat information collected by cookies as non-personal. Your browser may enable you to delete or disable our cookie files at anytime.
Information Sharing
With service providers:
World Speaking may make certain personal information available to strategic partners in the following circumstances: (a) we have your consent, or (b) they are trusted partners processing information on our behalf (we require that these parties agree to process such information based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures).
Personal information will only be shared by World Speaking to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes. We may share certain non-personal information collected from you with third parties in order to improve our services. Nonetheless such information will not suffice to identify you.
With others:
It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for World Speaking to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
If you wish to revoke your consent to our sharing of your personal information, you can opt out anytime by updating your preferences or contacting us at the contact information noted above.
Protection of Personal Information
World Speaking takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Access to your information is restricted to only those persons who need this information in order to perform the services we offer.
Your personal information may be stored on computer systems maintained by an agent or service provider of our company, each of which will be bound by agreement to protect the confidentiality of the data. Our computer systems are located in France but the computer systems of our service providers may be located in another country. Your submission of personal information constitutes your consent to the transfer and storage of your information across international borders.
When you use some of World Speaking’s applications, such as the virtual classrooms, the chat rooms, or the social networking services, the personal information you share is visible to others and can be read, collected, or used by them. You are fully responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a virtual classroom, that information is public. Please take care when using these features.
Integrity and Retention of Personal Information
World Speaking only retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. We constantly review our information use practices in order to keep your personal information accurate, complete, and up-to-date and to improve the services we offer.
Access to Personal Information
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account at www.worldspeaking.com/resources/login. We make good-faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required.
Children
World Speaking’s website is not directed to a child under the age of 13 and do not knowingly accept personal information from persons under this age. If we learn that we have collected the personal information of a child under 13 years old, we will take steps to delete the information as soon as possible.
French commission for data protection & civil liberties
World Speaking is registered in the French Commission for Data Protection & Civil Liberties (CNIL; registration number No. 1105487). World Speaking collects and stores information as described in this Privacy Statement in accordance with Article 32 of the Information Technology and Civil Liberties Law of January 6, 1978 modified by the 2004-801 Law of August 6, 2004.
World Speaking commits itself to follow the highly strict French and European Laws on the protection of personal information, and to ensure an adequate level of protection to the processing done.
External Links
We may provide hyperlinks on our website or service platforms controlled by third parties. This Privacy Statement does not govern the use of such websites.
Privacy Questions
If you have any questions or concerns about World Speaking’s Privacy Statement or data processing, please contact us at privacy@worldspeaking.com.
World Speaking may update its Privacy Statement from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Statement.
Last updated: May 22, 2011
